Paperpal Achieves ISO/IEC 42001:2023 Certification, Reinforcing Its Commitment to Responsible AI

As AI becomes deeply embedded in research and scholarly workflows, trust, transparency, and governance become essential.  Cactus Communications (CACTUS), a leading technology company specializing in AI and expert services for the scholarly publishing ecosystem, has earned the ISO/IEC 42001:2023 certification for its Artificial Intelligence (AI) Management System, placing it among the early global adopters of this standard. This certification validates that CACTUS has established, implemented, and maintains a comprehensive AI governance framework aligned with global best practices.

ISO/IEC 42001:2023 sets a global benchmark for how organizations design, deploy, and manage AI responsibly. The standard focuses on key aspects such as fairness, reliability, risk management, system oversight, and lifecycle governance, areas that are increasingly critical as AI adoption accelerates across enterprises, institutions, and academia.

This certification applies across all CACTUS brands and solutions, including Paperpal, the AI writing and research assistant trusted by more than three million researchers worldwide. It validates that CACTUS has established a comprehensive, organization-wide AI governance framework aligned with international best practices and regulatory expectations.

What this means for Paperpal users and partners

CACTUS’ AI Management System spans expert services and AI-enabled product development, covering governance, legal, risk and compliance, responsible AI, engineering, product, and design functions. All processes operate in alignment with the controls defined under the ISO/IEC 42001:2023 Statement of Applicability, ensuring consistent oversight across the AI lifecycle, from design and development to deployment and monitoring.

For researchers, institutions, and enterprise partners, this certification offers tangible reassurance. It demonstrates that Paperpal’s AI is developed with strong safeguards for transparency, accountability, and risk management, while supporting continuous improvement as AI technologies and expectations evolve.

Akhilesh Ayer, CEO, Cactus Communications, shared, “Achieving ISO/IEC 42001:2023 reflects our commitment to building AI systems that stakeholders across academia, publishing, and research can trust. It underscores our focus on delivering secure, accountable, and responsibly developed AI that users can rely on with confidence.”

“ISO/IEC 42001:2023 affirms the discipline and safeguards that power our AI solutions, from how we govern data to how we evaluate, test, and monitor our models. As AI becomes central, this certification assures our users and partners that our AI tools are built on strong foundations of safety, reliability, and responsible innovation,” Ayer further added.

As AI increasingly shapes how research is written, reviewed, and shared, Paperpal’s ISO/IEC 42001:2023 certification reinforces its position as one of the most rigorously governed AI writing tools available – built on a foundation of responsible innovation, safety, and trust.

Paperpal is a comprehensive AI writing toolkit that helps students and researchers achieve 2x the writing in half the time. It leverages 23+ years of STM experience and insights from millions of research articles to provide in-depth academic writing, language editing, and submission readiness support to help you write better, faster. 

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