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At Paperpal, your data is secure, always

Your research completely belongs to you – at Paperpal, we ensure this! By adopting industry best practices for data security and the most rigorous safeguards, we keep your data and your research safe, always.

Paperpal is designed with the security of the researcher’s work in mind. Therefore, we’ve prioritized data protection and set up a robust security system to ensure that you’re always in control and that only you have access to your content.

How we keep your manuscript safe

We host your personal details and uploaded manuscripts in secure SSAE 16/SOC1-certified data centers

Our servers have rigorous access restrictions to better protect your information

Firewalls are implemented to prevent unauthorized access and maintain a private network

We use the world’s most trusted cloud computing platform - Amazon Web Services (RDS & S3) to manage your data

Our commitment to your data security

We believe in putting the researcher and their needs at the center of the products we build at Paperpal. We understand that the privacy of your data and manuscript is very important to you, so protecting your invaluable work is our number one priority! Keeping our ecosystem of products secure is fundamental to our overall aim to intercept the Researcher journey, to accelerate Research success and support Researcher well-being. Read more around privacy in our Privacy Policy and Terms of Use pages.


Securing your research and all the data around it is our top priority. We believe in putting the researcher and their needs at the center of the products we build under Paperpal. We understand that the privacy of your data and manuscript is very important to you, and have, therefore, employed the most robust physical, procedural, and technical safeguards to preserve your data.
  • Paperpal is ISO/IEC 27001:2013 certified, which guarantees both the infrastructure and secure processing of your personal data and manuscript. Data is processed, protected, accessible, and stored securely.
  • We host data in secure SSAE 16/SOC1-certified data centers, build network firewalls, and access restrictions on our servers to fully protect your data.
  • All servers that run the Paperpal software are recent and continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon Cloud Storage, are comprehensively hardened infrastructure-as-a-service (IaaS) platforms.
  • Our web servers use the strongest grade of HTTPS security (TLS 1.2) so that requests are protected from eavesdroppers and man-in-the-middle attacks. Our SSL certificates are 2048 bit RSA, signed with SHA256.
  • We place strict controls over our employees’ access to your data and are committed to ensure that any customer data is not seen by anyone who should not have access to it. All our experts and employees honor a strict NDA.

We set the highest standards for data privacy

Secure Systems

Our infrastructure

All about your data

Confidentiality, guaranteed

Security event response plan

Application monitoring

Build process automation

Secure data transfer

PCI Compliance

Physical Security

Data from our products are processed, encrypted, and stored within the AWS Data Centers, which use robust security measures, including:

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Your Documents are always Safe

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We are always looking for inspiration, feedback, and ideas. With your help we can make Paperpal even more amazing together!

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Cactus Communications Services Pte Ltd
20 McCallum Street, #19-01, Tokio Marine Centre, Singapore 069046